Privacy Policy Luerelle™ Skincare

 

This Privacy Policy explains how Luerelle™ (“Luerelle™”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy and any applicable laws. If you do not agree with this Privacy Policy, please do not use the Services.

 

1. Who we are and how to contact us

The Services are owned and operated by:

Business name: Luerelle™
Address: 9490 FM 1960 Bypass Rd W. 200-356, Humble, Texas 77338, United States
Email: teamluerelle@luerelle.com

Luerelle™ operates under the laws of the United States. Depending on where you live, you may also have additional privacy rights under your local laws. If you have any questions about this Privacy Policy or your personal information, you can contact us using the email address above.

2. Information we collect

We collect different types of information about you, depending on how you interact with our Services.

2.1 Information you provide directly

This includes information you voluntarily provide to us when you use the Services, such as:

  • Account and profile information: name, email address, password, and any other details you choose to provide if you create an account.
  • Order and payment information: billing and shipping address, contact details, order history, and limited payment details (for example, the payment method type). Payment card information is generally processed by our payment providers and not stored by us in full.
  • Communications: information included in emails you send us, messages submitted through contact forms, or responses to surveys, promotions, or customer service inquiries.
  • Reviews and feedback: product reviews, testimonials, or other content you decide to submit or share publicly on the Services.

2.2 Information collected automatically

When you visit or use the Services, we and our service providers may automatically collect certain information about your device and how you interact with the website, such as:

  • Device and browser information: IP address, browser type and version, device identifiers, operating system.
  • Usage data: pages visited, time and date of visit, time spent on pages, clicks, and other interaction data.
  • Log data: technical logs that may include your IP address, browser type, internet service provider, and timestamps.

This information is typically collected using cookies, pixels, and similar tracking technologies, as described in the “Cookies and tracking technologies” section below.

2.3 Information from third-party sources

We may receive information about you from third parties, such as:

  • Payment processors and platforms that help us process orders and payments.
  • Analytics and advertising partners that provide us with aggregated or de-identified insights about site traffic and engagement.
  • Social media platforms if you interact with our content, follow our accounts, or choose to log in or sign up using your social media account (if available).

We use this information in accordance with this Privacy Policy and any applicable terms provided by those third parties.

3. How we use your information

We use the information we collect for various purposes in connection with operating, improving, and supporting the Services, including:

  • To provide and operate the Services: including processing orders, delivering products, managing accounts, and enabling core website functionality.
  • To communicate with you: such as responding to your requests, sending order confirmations, shipping updates, and important notices related to your account or transactions.
  • To personalize your experience: including remembering your preferences and tailoring content or offers that may be more relevant to you.
  • For analytics and improvement: to understand how the Services are used, troubleshoot issues, and develop new features, products, or offerings.
  • For marketing and promotional purposes: such as sending newsletters, offers, or updates (where permitted by law and subject to your preferences).
  • For security and fraud prevention: to help protect the Services, our business, and our users from unauthorized or harmful activity.
  • To comply with legal obligations: and to enforce our Terms of Service or other policies.

4. Legal bases (where applicable)

In some jurisdictions, we are required to identify the legal bases on which we process personal information. We may rely on different legal bases, including:

  • Performance of a contract: to process and fulfill your orders or provide requested Services.
  • Legitimate interests: to maintain and improve our Services, communicate with you, and protect our business and users.
  • Consent: where required for certain types of marketing, cookies, or data collection. You can withdraw consent at any time, where applicable.
  • Legal obligations: to comply with applicable laws, regulations, or lawful requests.

5. How we share your information

We do not sell your personal information in the ordinary sense of the word. However, we may share your information with trusted third parties in connection with providing and improving the Services, including:

  • Service providers: such as payment processors, shipping and logistics partners, website hosting providers, email and communication services, analytics providers, and other vendors who assist us in operating the Services.
  • Business and marketing partners: where necessary to run campaigns, promotions, or referral programs, in accordance with applicable laws.
  • Professional advisors: such as lawyers, accountants, or auditors where necessary for legitimate business purposes and as permitted by law.
  • Legal and safety purposes: if we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or government requests; to enforce our terms and policies; or to protect the rights, property, or safety of Luerelle™, our users, or others.
  • Business transfers: in connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, information may be transferred as part of that transaction, subject to appropriate safeguards where required by law.

Where we share personal information with third parties, we aim to require that they use it only for the purposes for which it was provided and in accordance with applicable privacy laws.

6. Cookies and tracking technologies

We and our service providers may use cookies, web beacons, pixels, and similar technologies (collectively, “cookies”) to collect information and enhance your experience on the Services.

Cookies may be used for purposes such as:

  • Essential operations: enabling core site functionality, such as shopping cart and checkout.
  • Performance and analytics: understanding how visitors use the Services and helping us improve them.
  • Preferences: remembering your choices and settings over time.
  • Advertising and marketing: measuring the effectiveness of campaigns or showing content that may be more relevant to you (where permitted).

Your browser or device may allow you to block or limit certain cookies or to notify you when cookies are being used. Please note that disabling some cookies may affect the functionality of the Services. For more detailed information, you may also refer to our separate Cookie Policy (if available on our site).

7. Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • To provide the Services: and complete your transactions.
  • To comply with legal obligations: such as tax, accounting, or reporting requirements.
  • To resolve disputes: and enforce our agreements.

When personal information is no longer needed for these purposes, we may delete it, anonymize it, or securely store it until deletion is possible, in accordance with applicable laws and our internal policies.

8. Data security

We take reasonable and appropriate measures to help protect personal information from unauthorized access, use, loss, or disclosure. These measures may include administrative, technical, and physical safeguards.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you use the Services at your own risk. If you believe your interaction with us is no longer secure, please contact us immediately using the contact details provided above.

9. Children’s privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the minimum age required by law in your jurisdiction) without appropriate consent.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information as soon as practicable. If you believe that we may have collected information from a child, please contact us at teamluerelle@luerelle.com.

10. Your choices and rights

Depending on your location and applicable laws, you may have certain rights and choices with respect to your personal information, such as:

  • Access: requesting information about the personal information we hold about you.
  • Correction: requesting that we correct inaccurate or incomplete information.
  • Deletion: requesting that we delete certain personal information, subject to legal and business requirements.
  • Opt-out of marketing: unsubscribing from promotional emails by using the link in those communications or contacting us.
  • Cookies: adjusting your browser settings to block or delete cookies, where possible.

To exercise any rights available to you under applicable law, or to update your preferences, you can contact us at teamluerelle@luerelle,com. We may need to verify your identity before responding to certain requests.

11. Email marketing and communications

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you emails about products, offers, or updates that we think may interest you.

You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email we send; or
  • Contacting us directly at teamluerelle@luerelle.com and requesting to be removed from our marketing list.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, or ongoing business relationship with us.

12. Do Not Track and similar signals

Some browsers may offer a “Do Not Track” (DNT) setting or similar preferences. At this time, there is no uniform standard governing how websites should respond to such signals, and we may not respond to all DNT signals.

You can manage cookies and similar technologies through your browser settings and any available privacy controls offered by your device or third-party services you use.

13. International data transfers

Luerelle™ is based in the United States, and your personal information may be processed and stored in the United States or other countries where our service providers are located. These locations may have different data protection laws than the laws in your country of residence.

Where required by law, we implement appropriate safeguards to protect your personal information when it is transferred across borders, and we take steps to ensure that it is handled in accordance with this Privacy Policy and applicable laws.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the bottom of this page.

Any changes will be effective when posted, unless otherwise required by law. Your continued use of the Services after we post an updated Privacy Policy means that you accept the changes, so please review it periodically.

15. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:

Email: teamluerelle@luerelle.com
Mailing address: Luerelle™, 9490 FM 1960 Bypass Rd W. 200-356, Humble, Texas 77338, United States

 

Last updated: December 2025

This Privacy Policy is intended as a general explanation of how Luerelle™, a US-based brand, handles personal information. It does not constitute legal advice. If you require confirmation that this Privacy Policy meets specific legal or regulatory requirements for your circumstances, you should consult a qualified legal professional.