Luerelle™ Radiance LED Therapy Mask - FAQ

Luerelle™ FAQ

Welcome to the Luerelle™ Frequently Asked Questions. Here you’ll find clear, straightforward answers about our Radiance LED Therapy Mask, shipping, returns, and support.

About the device

What is the Luerelle™ Radiance LED Therapy Mask?

The Luerelle™ Radiance LED Therapy Mask is an at‑home LED light therapy device designed to support clearer, smoother, more radiant‑looking skin. It uses targeted red and blue LED wavelengths commonly found in professional skincare treatments to create a simple, consistent ritual you can use at home.

Is the mask safe to use?

Yes. The Luerelle™ mask is non‑invasive, UV‑free, and designed with comfort in mind. It does not emit UV light, does not generate heat on the skin, and is intended for cosmetic use only. As with any skincare device, if you have specific medical concerns, we recommend speaking with a licensed healthcare professional before use.

Does the mask get hot?

No. The mask is designed to deliver LED light without generating uncomfortable heat. Sessions are intended to feel gentle and relaxing, not intense or burning.

How it works

How does LED light therapy support the skin?

LED light therapy uses specific wavelengths of light to support the appearance of the skin’s surface. Red light is commonly associated with smoother, more radiant‑looking skin, while blue light is often used to support clearer‑looking skin in blemish‑prone areas. Luerelle™ combines these modes so you can create a consistent, targeted ritual over time.

What do the different light colors do?

  • Red Light (633 nm): Supports natural collagen activity and helps soften the look of fine lines and early signs of aging.
  • Blue Light (415 nm): Targets the surface environment of the skin to support clarity, especially in blemish‑prone areas.
  • Dual Mode: Uses both wavelengths in one session for balanced, all‑around support.

Does the mask work for acne‑prone skin?

The blue LED mode is designed to support clearer‑looking skin in areas prone to breakouts. While many users with blemish‑prone skin report visible improvements with consistent use, individual results can vary. The device is not a medical treatment and is not intended to diagnose, treat, cure, or prevent any disease or condition.

Usage & routine

How long is each session?

Each Luerelle™ session is designed to last about 7 minutes*. This keeps your routine simple, consistent, and easy to stick with.

How often should I use the mask?

For best results, we recommend using the mask 3–5 times per week, depending on your skin’s needs and your routine.

When will I start seeing results?

Many users report noticing visible improvements in 2–4 weeks with consistent use, including smoother, more even‑looking skin. As with all skincare, results vary from person to person and depend on consistency and overall routine.

*Luerelle™ recommends 7‑minute sessions for optimal results. The industry standard for LED therapy is up to 10 minutes, so our routine keeps you safely within that range while delivering efficient, effective results.

Safety & suitability

Who can use the Luerelle™ mask?

The mask is designed for adult users looking to support the appearance of clearer, smoother, more radiant‑looking skin. If you are pregnant, nursing, have a diagnosed skin condition, are photosensitive, or are under the care of a dermatologist or other medical professional, please consult them before using any LED device.

Can I use the mask with my existing skincare products?

Many users incorporate Luerelle™ into their existing routines. In general, we recommend using the mask on clean, dry skin and following with your preferred moisturizer or routine steps. If you use strong active ingredients (like retinoids or acids), check with a skincare professional if you have concerns about combining them with LED light.

Shipping & delivery

How long does shipping take?

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, delivery within the United States usually takes 7–14 business days, depending on your location and carrier.

Do you offer free shipping?

Yes. Luerelle™ offers free standard shipping on all U.S. orders. Every order includes end‑to‑end tracking, and you’ll receive tracking details by email as soon as your order ships.

Which carriers do you use?

Orders are delivered through major carriers such as USPS, UPS, or FedEx, depending on your location and local delivery options.

Do you ship internationally?

Select international destinations may be available at checkout. Delivery times and any applicable duties or import fees will vary by country. International customers are responsible for any customs charges imposed by their local authorities.

Returns, refunds & warranty

What is your return policy?

Luerelle™ offers a 90‑day satisfaction guarantee for unused or gently tested devices in their original packaging. If you’re not fully satisfied within 90 days of delivery, contact us with your order number and we’ll guide you through the return or refund process.

How do I request a return or refund?

To start a return or refund request, email us at teamluerelle@luerelle.com with your order number, a brief description of the issue, and any relevant photos or videos if the item arrived damaged or defective. Our team will review your request and respond with next steps.

Do you offer a warranty?

Yes. Each Luerelle™ Radiance LED Therapy Mask includes a 1‑year warranty against manufacturing defects. If your device stops working under normal use within the warranty period, contact us and we’ll help with a repair, replacement, or appropriate resolution.

Orders & support

How can I check the status of my order?

Once your order ships, you’ll receive an email with a tracking number and link. You can use this to follow your package’s progress until delivery. If you have questions about your tracking information, you can also reach out to us directly.

How do I contact Luerelle™?

For questions about your order, the device, or our policies, you can contact us at:

  • Email: teamluerelle@luerelle.com
  • Mailing address:
    Luerelle™
    9490 FM 1960 Bypass Rd W. 200‑356
    Humble, Texas 77338
    United States

Our goal is to make sure you feel informed, supported, and confident at every step of your Luerelle™ experience.