Returns & Refunds Policy Clévara™ Skincare

Luerelle™ Return & Refund Policy

At Luerelle™, we want you to feel confident in your purchase. If your item arrives damaged, defective, or not as described, we will work with you to make it right. This policy outlines the conditions under which returns, replacements, and refunds may be issued.

1. Eligibility for Returns & Refunds

You may request a return or refund if your item meets one of the following conditions:

  • The product arrived damaged or defective
  • The product is missing components or accessories
  • The product received is incorrect or not as described
  • The product does not function as intended

Requests must be submitted within 30 days of delivery.

2. Items Not Eligible for Return

For hygiene and safety reasons, certain items may not be eligible for return unless they arrive damaged or defective. These include:

  • Used beauty devices
  • Items showing signs of wear, misuse, or modification
  • Items returned without original components

If your item is defective upon arrival, you remain eligible for a replacement or refund.

3. Proof Required for Claims

To process your claim quickly, we may request one or more of the following:

  • Clear photos of the product and packaging
  • Video demonstrating the defect or issue
  • Photo of the shipping label and tracking number

This information helps us verify the issue and resolve your claim efficiently.

4. Replacements

If your item arrives damaged, defective, or incorrect, we will send a replacement at no additional cost once the issue is verified.

In some cases, you may not be required to return the original item.

5. Refunds

Refunds may be issued in the following situations:

  • The item is damaged or defective upon arrival
  • The item is significantly different from the product description
  • The item never arrives within the maximum delivery window

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Non-Delivery Claims

If your order does not arrive within the stated delivery window, please contact us. We will investigate with the carrier and provide a resolution, which may include a replacement or refund.

7. Return Shipping Costs

In most cases involving defects or incorrect items, return shipping is not required. If a return is necessary, Luerelle™ will provide instructions and determine whether return shipping costs apply.

8. How to Submit a Request

To request a return, replacement, or refund, please contact us at:

Email: teamluerelle@luerelle.com

Include your order number, a description of the issue, and any supporting photos or videos.

9. Processing Time

Once your request is submitted, our team will review it within 2–4 business days. We will notify you of the approval, denial, or need for additional information.

10. Contact Us

If you have questions about this Return & Refund Policy, you can reach us at:

Email: teamluerelle@luerelle.com
Mailing Address:
Luerelle™
9490 FM 1960 Bypass Rd W. 200‑356
Humble, Texas 77338
United States

Last updated: January 2026

This Return & Refund Policy is intended as a general guide for customers of Luerelle™, a U.S.-based brand. It does not constitute legal advice. For specific legal requirements, please consult a qualified legal professional.